[vc_row row_type=”row” type=”full_width” icon_pack=”font_awesome” text_align=”left” padding_bottom=”50″ content_menu_fe_icon=”arrow_back” padding_top=”10″][vc_column width=”1/1″][vc_column_text]
Returns Policy
[/vc_column_text][vc_separator type=”transparent” position=”center”][vc_column_text]All products are guaranteed against defective materials / workmanship under conditions of normal wear and tear from date of delivery & installation. We supply a number of products with a variety of warranties – details of the specific warranty associated with your product are available on request. Should your purchase arrive damaged let us know immediately. A replacement / part will be sent right away.[/vc_column_text][vc_separator type=”transparent” position=”center” color=”” border_style=”” thickness=”” width=”” up=”” down=””][vc_column_text]All products are made to order. If you wish to cancel or return a product this will be subject to a collection and/or re-stocking fee, this will be charged in accordance with the relevant manufacturer’s returns policy. If we are unable to re-sell your ordered product it may be that full payment will still be required.[/vc_column_text][vc_separator type=”transparent” position=”center” color=”” border_style=”” thickness=”” width=”” up=”” down=””][vc_column_text]
Refund Policy
[/vc_column_text][vc_separator type=”transparent” position=”center” color=”” border_style=”” thickness=”” width=”” up=”” down=””][vc_column_text]Refunds are given at the discretion of Company Management. We will handle your complaint fairly, confidentially, effectively and speedily – always acknowledging a complaint within 1 working days, notifying you of the timescale involved and keeping you informed of our progress. If you require any further information you may contact us by email , fax or phone – see our contact details. Our procedures are monitored regularly and updated and improved as required. This does not affect your statutory rights as a consumer.[/vc_column_text][vc_separator type=”transparent” position=”center” color=”” border_style=”” thickness=”” width=”” up=”” down=””][vc_column_text]If you have any questions/comments about our returns and refund, you should contact us.[/vc_column_text][/vc_column][/vc_row]